Dear trusted partner,
We continue to look for ways to provide support and financial relief to you and your employees during the COVID-19 emergency.
Shelter-in-place orders across the country have caused significant disruptions to traditional patterns of care. As a response to these challenges, we are supporting our customers by issuing you a 50% premium credit based on your April 2020 Empire dental plan invoice.
You will see the credit on your August 2020 invoice (issued in July 2020).
We are issuing credits to Fully Insured Large Groups, Small Groups, and National Accounts with Empire dental plans. Self-funded groups are not eligible for these credits.
We estimated the credits based on COVID-19 impact, actual claims during the first few months of the year, and anticipated claims for the remainder of the year.
If you have questions about your dental premium invoice or credit, please contact your Empire billing representative or call the billing contact number on your invoice.
We hope the credit will provide some financial relief, contribute to your company’s financial wellness, and demonstrate how highly we value your business.
Peter D. Haytaian
Executive Vice President and President
Commercial and Specialty Business Division